Lexington Toyota Customer Testimonials

braidinc wrote:
Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Joel Hoswasser, Steve - internet sales mgr.

My Review of Lexington Toyota:
Clean, well lit, and low pressure setting. Both associates were friendly and knowlegable. They spent the effort to find the vehicle I wanted and transport it to the dealership.

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Nathanjft wrote:
Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Peter franklin

My Review of Lexington Toyota:
My name Nathan and as a rule I do not trust car salesmen, but I needed a new truck and I have done a ton of research on the Toyota tundra. Peter met me at the door and right away I liked his style he showed me exactly what I asked for an explained the financial details without pressuring me to make any quick descisions. The truck wasn't easy to find Peter and his team searched for my truck for two days and found an exact match for the features I wanted. I came and picked up my first brand new truck after years of used trucks, I am so happy with the tundra it's awesome. Peter Franklin changed my perception by listening to me and not trying to make a quick buck off me. He has returned everyone of my calls and found the answers to every strange question I asked. Thanks again Pete.

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CommunicationDynamics wrote:
Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Peter Franklin

My Review of Lexington Toyota:
For all women who hate the idea of buying a car on their own, Lexington Toyota is the dealership for you! As a professor who actually teaches negotiations, I was still anxious about the process. And now as a widow and never having bought a car alone, I'd been dreading the whole event.

But at Lexington Toyota - a family-owned, boutique-type dealership, I found the people AND the product I needed. Steve - the Internet connection, and Joel - the salesperson -- were amazing. I was treated with respect and, because I know people in the industry, received a fair price. Joel was thoughtful, intelligent, and symbolized the quality of service that I found at Lexington Toyota.

And trust me, I did my homework at 4-5 other Toyota dealerships in the Boston area. Not only were the people great, not only was the price fair, but Joel, Steve, and Lexington Toyota found me a very rare-to-find model. Apparently, the model of RAV4 I wanted with the features I wanted in the color that I wanted was not accessible to ANY of the other dealerships I had contacted. But at Lexington Toyota, they brought in the car of my dreams from a few hundred miles away.

If you're a woman who needs to buy a new or used car, I feel really comfortable referring you to Lexington Toyota in general, and to Joel in particular. I NEVER thought I'd be writing a fan letter to a car dealership. But here it is.

Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Peter Franklin

My Review of Lexington Toyota:
I came into Lexington Toyota because my mom had purchased a vehicle a couple weeks prior and had a terrific experience all around. I walked in and immediately felt comfortable. Peter Franklin was terrific all the way through the process. Very friendly, down to earth, detailed and prompt in answering questions and follow through. I was pretty particular about the car I wanted and had been to a few dealerships prior to my arrival. The particular RAV that I was looking for was hard to locate, but they did it and they did it quickly! Felt like part of the family driving my awesome car off the lot. I would highly reccomend this dealership and Peter Franklin to anyone in the market for a new car!

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Virgil Smith

My Review of Lexington Toyota:
Virgil was wonderful!
He answered my questions, answered mails promptly and kept my car in stock while I was away.
The entire team worked well with him and I got very good advice.

Thank you!

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MEiland wrote:
Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Peter Franklin

My Review of Lexington Toyota:
I dealt mainly with the salesman, Peter Franklin. However, everyone there was friendly, helpful, and personable. I had a very uncomplicated situation: I just wanted to buy a 2011 Prius as soon as possible, and this was the closest dealership. That said, there are other dealerships in the area. I decided to work with this dealership because I wanted a straightforward, low pressure, no bull experience. Other dealerships farther away offered us special "deals" to buy from them, which turned out to be things that "just came with" the car I ended up buying right there in Lexington.

Peter's definitely a salesman. He wants your business, and what he wants to sell you is... the car that you want.

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MBurke wrote:
Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Bob Ferguson

My Review of Lexington Toyota:
I was looking for a used car. I drove by Lexington Toyota and hesitated to stop thinking they would be much to expensive. I stoppped and went in and met Bob Ferguson who was working at his desk. I told him what I was looking for and he took out a list of the used cars he had in stock. He let me take my time in reviewing it and answered all my questions. There was no pressure or typical sales talk in pushing me into anything at all, that I have experienced with other dealers in the past. We looked at a few cars and I made my choice. Bob did not try to push me into anything that I could not afford. He stayed within my price range and worked with me from there. The pickup of the car went just as smooth as the purchasing with other dealers in the office helping out when they needed to. I had a great experience with Lexington Toyota and will go back again to get my next cars. I would recommend this dealer ship and sales consultant Bob Ferguson to everyone. 

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Rearsy wrote:
Reason for Visit: Service
I recommend this dealer: Yes
Employee(s) Dealt With: 1
My Review of Lexington Toyota:
Bruce was efficient and friendly. He even offered to call and notify me on my cell phone, when my car work was completed, while I took a brief walk while waiting for my car. Our Toyota Matrix was ready at the precise time Bruce had promised. Check out and payment was also very efficiently handled 

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LMAZZ wrote:
Reason for Visit: Service
I recommend this dealer: Yes
Employee(s) Dealt With: Christopher
My Review of Lexington Toyota:
Invoive NO: TOCS226572
From the first day we walked into this dealership to purchase our Prius, the folks at this friendly establishment have been knowledgeable, efficient, honest and upfront. Now that we bring our car in for service, the good care continues. There are always specials available to help you save money, the hours are conducive to my work schedule and service is fast and accurate. Too bad all businesses don't run this smoothly. 

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Sperkins52 wrote:
Reason for Visit: Service
I recommend this dealer: Yes
Employee(s) Dealt With: Bruce
My Review of Lexington Toyota:
Invoice TOC226498
These folks have done a consistently good job servicing our 2 Toyotas and a Scion over the past two or three years. Courteous, accommodating of schedule, straight talk, don't try to sell me more than i'm looking for. done when promised. 

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Ronneyodonnell wrote:
Reason for Visit: Service
I recommend this dealer: Yes
Employee(s) Dealt With: Chris and Bruce
My Review of Lexington Toyota:
I have had my Toyota Avalon serviced at this dealership for more than 6 years. I am never disappointed. It is easy to schedule an appointment that fits my needs and I am always welcomed by friendly and helpful staff. I am comfortable asking the service department for suggestions regarding replacement parts and when to schedule maintenance. They are happy to spend the time to explain what service needs to be done and answer any questions. I have never had to return to have any repairs "redone". Work is completed within the estimated time which is important to me if I am waiting while the work is being done. I appreciate the discount coupons and "special" prices for maintenance work that are offered frequently. The waiting area is always clean with ample seating, plenty of magazines, coffee, and a television set whose channels can be changed by people waiting for their cars. 

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Moilly2 wrote:
Reason for Visit: Service
I recommend this dealer: Yes
Employee(s) Dealt With: Bruce and John (?)
My Review of Lexington Toyota:
Accomodating, pleasant, informative, really focused on the customer. I have been going there for years. Not thrilled with the pricing but I must admit, when I have had repairs done at other places, the quality of workmanship was not there. There was only a few occasions over the last 15+ years that I was not happy with the way in which a situation was handled but after stating as such, they rectified. I would certainly recommend them highly and plan to purchase my next car there (whenever that might be). 

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Skerzick wrote:
Reason for Visit: Service
I recommend this dealer: Yes
Employee(s) Dealt With: Christopher
My Review of Lexington Toyota:
I've taken my Toyota Tundra here for service several times since moving to the area and each time I've received good quality service and friendly associates. They are convenient with Saturday hours and close to where I live. I would recommend Lexington Toyota to anyone that needs their Toyota serviced. 

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ldr1958 wrote:
Reason for Visit: Service
I recommend this dealer: Yes
Employee(s) Dealt With: Christopher
My Review of Lexington Toyota:
Lexington Toyota is the only place we bring our cars for service. The personnel are friendly and very efficient. We have bought 3 cars from Lexington Toyota. I would reccomend this dealership to family and friends. When we have questions about service we can call and get an answer right away.

 

 

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KPrince wrote:
Reason for Visit:

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NBaker wrote: