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CUSTOMER REVIEWS
Straightforward, zero pressure, no nonsense approach to sales and service
Woburn, MA.
Lexington Toyota has great repairmen and customer service, as well as salesmen. The repair people constantly keep you advised and let you know about what is being done and most importantly, they ask permission before doing any work. They keep you informed and prices are at a reasonable amount. This is the best service you can get...100%
Arlington, MA.
Great place to do business and Bob Ferguson has been simply the best salesperson over the past 6+ Years.
This was the single best car purchase experience I have ever had. No pressure, no lies, no games. So long as you folks keep that up, I will keep coming back!
Burlington, MA.
Good sales experience. No high pressure sales tatics. Friendly eager staff. Fair prices without hidden charges
Arlington, MA.
Keep doing what they’re doing. The salesperson was absolutely the best I have ever had. The facility was welcoming. My daughter and I will both be returning!
Medford, MA.
The staff at Lexington Toyota is the best around!!
Arlington, MA.
I love the staff at Toyota. They create a perfect atmosphere.!!! Thanks for being there for me!!!!
Waltham, MA.
This car dealership sets the standard for a positive car buying experience. I was in contact with several Toyota dealerships in the Massachusetts area, and this place stood out right from the beginning. I spoke with Kevin, the internet manager, regarding the purchase of a Toyota Prime Prius and he was extremely informative of the availability, as well as the pricing ...
. Speaking of pricing, the deal that Kevin gave me for the Prius Prime was out of this world amazing! I then came into the dealership and spoke with Nick, a sales consultant, who was extremely helpful with the car buying experience as this is something I am new to and made sure that I understood everything that I was doing during the purchase phase as well as the documents that I was signing. Additionally, he was very helpful walking me through the car features as well as setting up what I needed to set up to be on my way. Lastly, I worked with Paul, the business manager, who walked through the final purchase contract and was extremely transparent with the pricing and the profit that Toyota Lexington makes with their pricing models and all of the additional features. This is not something I have ever experienced at a car dealership and the honesty was very appreciated! Buy your next Toyota here, I promise that you won't regret it!
I've been a customer for over 12 years now, because of the people who work there. they are polite,concerned,helpful and make me feel like the only one there. I can't say enough for the quality of the work. I know they will do everything to right a wrong if one occurs. there the best. Sarah was just lovely and kept me aware of what was going on and the time when my car ...
would be ready. great service.
Watertown, MA.
Keep being friendly and open and not pushy they never made me feel like I had to buy I came in a few times and they waited till I was ready
Arlington
Continue to offer the exceptional sales experience they offered. I had a less than ideal experience working with my local Toyota dealership, Lexington Toyota provided an exceptional, hassle free experience.
Brentwood, NH.
Do everything to keep Bruce, Peter, Mike, John and the rest of the Service team. Superb people, superb service. Exceptional and we've been having our Corolla's serviced at Lexington Toyota for 28 years.
Arlington, MA.
Keep doing what they're doing. Superb dealership, salespeople, service people. Exceptional! Bash in Sales, and Bruce, Peter, Mike, John in Service are as good as it gets.
Arlington, MA.
Ed Donovan is the best. Made the entire process enjoyable and seamless.
Arlington
Appointments are readily available, customer service is excellent. I purchased the car there and plan to purchase another one in the upcoming few years so we are very happy customers. Overall costs are very reasonable, service is fast, convenient and comprehensive.
Arlington
This is the most honest dealership I've ever dealt with. They followed through on everything they promised and never tried to do anything other than what they said they'd do. That is worth everything.
Medford
Hello- What can I say about Lexington Toyota , sales , service departments.. I have been doing business with them for quite a while. I owe it to them to describe my service visit with them. I went in for a simple oil change and tire rotation. The service advisor by the name of " John" was so helpful and courteous, so professional . He understood that I was in a hurry ...
, I was in n out in 40 minutes. To make my visit there extra special Mr. George Grey III had my car washed and vacuumed. I will NEVER , EVER buy a car from any other dealer , also encourage all friends and family to go there. And yes it is 3 cars later. I strongly encourage anyone , everyone to go there. THANK YOU VERY MUCH "" LEXINGTON TOYOTA "" for a great experience. Thank you Mr. George Grey for running a classy operation. Sincerely, Nick Rustom
This dealership has great customer-centered concepts that make it easy for me to walk in and get taken care of right away. It's not a big dealership which helps it not seem overwhelming to customers. Hillman was a great salesman. His easy-going personality and genuine concern for me and my family's needs was what helped me decide to do business with Lexington Toyota
Hanscom AFB, MA.
Just got home after a visit to Lexington Toyota. Went there to test drive a used Tacoma I had found online. Very professional communication from Kevin Ferguson when I called them in the morning and he sent me the information requested promptly. Made an appointment to test drive this evening, and he and the vehicle were ready to go at the time I chose to arrive. After ...
the drive, Kevin, I and Nick (I believe) had what I felt was probably the only frank and honest discussion I have ever had with a car dealer regarding the value of my trade-in value and what they could do on the price of the Tacoma. As I had done a great deal of research ahead of time, I knew what the Tacoma should sell for and knew that what they were offering for my trade was reasonable given how car dealers make money. Though I did not close the deal tonight (had no intention to do so to begin with until I discuss it with my wife), I left Lexington Toyota with a smile on my face feeling for the first time ever that I finally DID NOT have someone try to hand me a line of B/S believing I was stupid! Thanks Kevin and Nick...I'll be in touch.
Holden, MA
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STORE INFO
409 Massachusetts Avenue
Lexington, MA 02420
Sales Hours
Mon - Thu:
8:00AM - 7:00PM
Friday:
8:00AM - 6:00PM
Saturday:
8:00AM - 5:00PM
Sunday:
12:00PM - 5:00PM
Service Hours
Mon - Fri:
7:30AM - 6:00PM
Saturday:
8:00AM - 5:00PM
Sunday:
Closed