Bob Ferguson was an excellent sales rep and very easy to work with. Paul Murphy was a great help to us in understanding the leasing process. In sum, we are very pleased (for the third time) with our leasing experience at Lexington Toyota.
I take my 2012 RAV4 to Lexington Toyota for all of my service needs. They are extremely helpful over the phone with scheduling of appointments and are very timely when they repair and/or service my car. I have always been happy with their work and their service reports. Also, the car service is excellent! You don't have to wait while your car is being repaired - ... the van will take you home again & pick you up when your car is ready. I have used this many times & it is a wonderful addition to the Lexington Toyota Service Center.
I had a great experience for purchasing my hylander hybrid XLE from Lexington Toyota. We been to 2 other Toyota dealership and Bill Dorfman from Lexington Toyota gave us the best deal. My husband and I liked him a lot because he answered all of our question, he wasn't pushy, and he gave us the best deal compaired to other dealerships. I highly recommend him.
We went to a few local dealerships of other makes and had the easiest experience from Lexington Toyota. We were able to walk in without an appointment and test drive a couple cars and work through the pricing options. The discussion was easy-going and questions were answered thoroughly and a week later we had the car we wanted at a price we were happy with. We plan to ... service our car there as we had a positive experience with our eventual trade in.
Bill Dorfman and the rest of the staff were very friendly and helpful in our purchase of a Highlander Hybrid. The price was reasonable and we were able to get our pick of color and options without any problems. I highly recommend this Toyota dealership!
Overall we were pleased with the sales team from Lexington Toyota when we purchased our 2017 RAV4 in March of 2017. We knew exactly what we wanted and our salesperson Bill was responsive without being pushy. He quickly found the RAV4 that we wanted and we think we got a very fair price.
My wife and I cam into Lexington Toyota not exactly knowing what we wanted and Bill walked us through the whole process and helped us find the car of our dreams. Even after shopping around at other dealerships, we came back to Lexington because of the price and the attention that Bill gave us. As first time car buyers, it is a new process, but the folks at Lexington ... Toyota made it incredibly easy.
I just bought a new RAV4 Limited Hybrid to be used primarily by my college-aged kids. The process was very easy, Bill Dorfman was extremely responsive and expert in his understanding of the safety features and beat the best deal I could find online. I also did a trade in which they valued fairly.
This is the 3rd RAV 4 I have leased from Lexington Toyota. My sales experience dealing with Bob Ferguson has been so good that I keep coming back. Bob Ferguson has never pushed me into a purchase or try to sell me anything that do not want or need. He explains all the options that are available, without being aggressive.
This was my second new Toyota purchased from Lexington Toyota within four months. Both times, this dealer won my business based on a combination of: being straightforward and easy to work with (no pressure, not trying to push things on me, keeping appointments, responding quickly to emails and calls); offering the best deal (I knew the exact vehicle I wanted in both ... cases so it was simple to secure price quotes from multiple dealers); being transparent and fair in pricing; and having a clean but no-frills facility. Sticking to this formula is what will keep me as a loyal customer. For me, car buying is not an experience, it's a highly considered and researched transaction that involves a substantial amount of money. I don't care about, and don't want to pay for extraneous things like fancy waiting lounges, free espresso and snacks, and other needless overhead that is common. I'm a pretty educated customer, so what I do value from a dealer is well-informed staff who can answer my questions, provide a fair and open deal, and not waste my time.
Hire more people like Nick Lamonakis and Jeff Penta. They were truly exceptional and made my car buying experience painless, efficient, and fun. I will certainly purchase from Lexington Toyota again because of my experience dealing with Nick and Jeff. I couldn't believe how easy the process was and when I contacted Jeff to let him know I couldn't make it to the ... dealership to pick up my vehicle, he arranged for it to be delivered right to my house and Nick went through everything on the vehicle with me. He was very thorough and made sure I was completely comfortable with my new vehicle.
They were great! They should just continue being them - super genuine, not pushy but very hard working... we had a very favorable impression of them.
I just bought a new 2017 Highlander and am, once again, very pleased with my experience at Lexington Toyota. This is my 4th new car in the 20 years we've been going to Lexington Toyota and I received superb service and a great price (and a great trade-in on my 2004 4Runner). Thanks to Dan McCarron and Jeff Penta for taking such good care of us. We look forward to ... another 20 years with Lexington Toyota.
We really appreciated Bob's emphasis on transparency. It made the whole process easy and less stressful and we would happily buy from him again.
If Toyota can deliver as good a service experience as I enjoyed on the sales end I will be very happy.
After my brother pointed me to a a great deal at Lexington Toyota that he'd discovered on the internet, I made a point of calling them early the next day for an appointment. I arrived to discover the most low-key, down-to-earth dealership I'd ever visited. My sales consultant, Bill Dorfman, was easy-going through the entire process. I especially appreciated ... that he synced my Android phone to the Bluetooth in the car, not the easiest process for someone of my age. The finance guy, whose name escapes me, was nice to talk with. I mentioned my good experience at Lexington Toyota to someone at work. He said that he for decades had traveled a long distance to do his car business there, because it is a great place to handle your auto needs. The people at Lexington Toyota make you feel like they are people you know. They are the first place I would go in the future for a Toyota.
Completely satisfied! Beyond Satisfied! The second I opened the door I was greeted by a friendly woman at the door, she offered me coffee or water , which I gladly accepted. Paul Lafortune had us sign all paper work, quick and courteous. Explained everything well. Our sales consultant Nick Lamonakis was extremely thorough , he went over and beyond car set up, was a ... pleasurable experience. Kevin McCarthy the Certified Sales Manager was Professional and intelligent, made sure things were running smoothly and quickly, Kevin is the reason we go to Toyota of Lexington. we also had our other Toyota highlander serviced the same day and Matt Cena took care of us, he was so caring and helpful. Wouldn't do business any where else. Toyota of Lexington makes you feel like family and that makes me want to go back again and again.
At Lexington Toyota, we take the stress out of buying or servicing a vehicle. Family owned since 1977, we have created an upfront and honest environment where we strive to give our customers the best customer service in the area. We have a large inventory of Toyota vehicles from all of your favorites like the Highlander, Camry, Corolla, RAV4 and Prius and we will work with you to find your perfect match, whatever that may be.
Not only can we assist you in purchasing your next vehicle but we offer a long list of available services from oil changes, brake repair, major repairs and more. Located in Lexington, however we serve all of the surrounding cities and towns including Winchester, Arlington, Bedford, Burlington, Lincoln, and Medford. We offer our customers quality service done by Toyota Certified Technicians and a large inventory of new Toyota’s, as well as an extensive inventory of Toyota Certified Used Vehicles (TCUV). So, the next time you need service or are in the market for a new or used vehicle, think of Lexington Toyota, where we treat you as family and where you will actually have a good time buying a car!