I recently leased a new Toyota Highlander from Lexington Toyota and can't say enough about how straightforward and easy the process was with them. After speaking with a couple of other dealers (who I won't name), I got fed up with the games and decided to try truecar.com. Within hours, I received an amazing quote from Lexington Toyota via email!!! After ...er receiving the quote I got sick with strep throat so days went by before I set up an appointment to go into the dealership. I was sure that they were going to pull the quote given the amount of time that had passed since the original email quote. But to my surprise they honored the quote and gave me a great price on my trade-in. I was in the dealership for no more than an hour. They were incredibly efficient and easy going at the same time. It was hands down one of the best experiences I had leasing a car. I am now looking into leasing a Rav4 with them because it was such a great experience.
My first interaction with this dealership was through a charity they support, "Christmas in the City". So, why not see them about a car? I dealt with Bill Dorfman who was informative and very low key. I saw a few other cars at other dealerships, but found myself back at Lexington mainly due to the service. And the car. I love the car.
We've had our cars serviced at Lexington Toyota for 15+ years. I've just bought a car from them. So we have some experience with the dealership. Two stories about recent positive experiences there: 1) The exclamation point warning light came on on my wife's Solara. If you look in the manual, it basically says if this light comes on, stop driving. My wife told me the ... tire pressures were OK, so I figured maybe the sensors were bad or something else complicated had happened. I called Lexington Toyota's service department. They didn't have any openings for a few days, but said if I could leave it with them and had some flexibility, they'd get it looked at as soon as they could. They gave me a heads up that there would be a diagnostic fee...something around $100. I was glad to get the car looked at so quickly, so I took it in. A few hours later, I got a call. Chris (or maybe Bruce...I've worked with both) said that in fact, the tires were all under-inflated, and that had triggered the warning light. They also said they weren't going to charge me "for air." Summary: they fit me into their booked up day, gave me a ride in their swanky shuttle van, fixed my problem, didn't point out that I was stupid not to check the pressures myself, and charged me nothing, not even the diagnostic fee they'd told me they would charge. Winner winner chicken dinner. I'm sure doing business that way costs them a few bucks short term, but it also makes customers like me very happy, and less likely to take my car to any of their many local competitors. 2) I just bought a '15 Highlander from Bill Dorfman. It was a very pleasant experience. Bill knows his stuff, and he obviously loves talking about and demonstrating all the cool features of cars. If you're used to high-pressure tactics at other dealership, you might think Bill doesn't want your business. He's just a laid back guy. Which I like. He didn't badger me. I don't think he ever initiated an email or phone call. But he was responsive when I did. I made an offer over email. He gave me a reasonable counter offer over the phone, and the deal was done. He probably spent 30 minutes with me in the car, showing me all the cool features and helping set everything up. No hard sell on extended warranties or paint protection. I'd be happy to work with Bill again. I think it's important to remember that Lexington Toyota is a fairly small shop. If you care a lot about amenities in the waiting area or having dozens of sales folks tripping over each other to get to you, you might want to try a different dealership. But if you want to be treated well by nice folks who respect your time and know what they're talking about, Lexington Toyota is great."
I've been a Lexington goon Toyota service customer for many years. Two weeks ago, I walked into the Sales depth looking to replace my 14 year old Highlander. Bill Dorfman knew the Highlander inside and out. He was easygoing, easy to work with, and overall it was a great experience!
We've had our cars (a Highlander, a Solara, and before that an Avalon) serviced at Lexington Toyota for years. They always take great care of us. When it came time to replace my Highlander, Lexington Toyota was the natural place to start looking. I worked with Bill Dorfman, who I found to be friendly, helpful, professional, easygoing, and extremely knowledgeable ... about Toyotas. He sold me a great car at a great price, with none of the annoying high pressure tactics you run into at some dealerships. I'm very happy with my car, and completely satisfied with the buying process.
At Lexington Toyota, we take the stress out of buying or servicing a vehicle. Family owned since 1977, we have created an upfront and honest environment where we strive to give our customers the best customer service in the area. We have a large inventory of Toyota vehicles from all of your favorites like the Highlander, Camry, Corolla, RAV4 and Prius and we will work with you to find your perfect match, whatever that may be.
Not only can we assist you in purchasing your next vehicle but we off a long list of available services from oil changes, brake repair, major repairs and more. Located in Lexington, however we serve all of the surrounding cities and towns including Winchester, Arlington, Bedford, Burlington, Lincoln, and Medford. We offer our customers quality service done by Toyota Certified Technicians and a large inventory of new Toyota’s, as well as an extensive inventory of Toyota Certified Used Vehicles (TCUV). So, the next time you need service or are in the market for a new or used vehicle, think of Lexington Toyota, where we treat you as family and where you will actually have a good time buying a car!