This is the 3rd RAV 4 I have leased from Lexington Toyota. My sales experience dealing with Bob Ferguson has been so good that I keep coming back. Bob Ferguson has never pushed me into a purchase or try to sell me anything that do not want or need. He explains all the options that are available, without being aggressive.
This was my second new Toyota purchased from Lexington Toyota within four months. Both times, this dealer won my business based on a combination of: being straightforward and easy to work with (no pressure, not trying to push things on me, keeping appointments, responding quickly to emails and calls); offering the best deal (I knew the exact vehicle I wanted in both ... cases so it was simple to secure price quotes from multiple dealers); being transparent and fair in pricing; and having a clean but no-frills facility. Sticking to this formula is what will keep me as a loyal customer. For me, car buying is not an experience, it's a highly considered and researched transaction that involves a substantial amount of money. I don't care about, and don't want to pay for extraneous things like fancy waiting lounges, free espresso and snacks, and other needless overhead that is common. I'm a pretty educated customer, so what I do value from a dealer is well-informed staff who can answer my questions, provide a fair and open deal, and not waste my time.
Hire more people like Nick Lamonakis and Jeff Penta. They were truly exceptional and made my car buying experience painless, efficient, and fun. I will certainly purchase from Lexington Toyota again because of my experience dealing with Nick and Jeff. I couldn't believe how easy the process was and when I contacted Jeff to let him know I couldn't make it to the ... dealership to pick up my vehicle, he arranged for it to be delivered right to my house and Nick went through everything on the vehicle with me. He was very thorough and made sure I was completely comfortable with my new vehicle.
They were great! They should just continue being them - super genuine, not pushy but very hard working... we had a very favorable impression of them.
I just bought a new 2017 Highlander and am, once again, very pleased with my experience at Lexington Toyota. This is my 4th new car in the 20 years we've been going to Lexington Toyota and I received superb service and a great price (and a great trade-in on my 2004 4Runner). Thanks to Dan McCarron and Jeff Penta for taking such good care of us. We look forward to ...d to another 20 years with Lexington Toyota.
We really appreciated Bob's emphasis on transparency. It made the whole process easy and less stressful and we would happily buy from him again.
If Toyota can deliver as good a service experience as I enjoyed on the sales end I will be very happy.
After my brother pointed me to a a great deal at Lexington Toyota that he'd discovered on the internet, I made a point of calling them early the next day for an appointment. I arrived to discover the most low-key, down-to-earth dealership I'd ever visited. My sales consultant, Bill Dorfman, was easy-going through the entire process. I especially appreciated ...ted that he synced my Android phone to the Bluetooth in the car, not the easiest process for someone of my age. The finance guy, whose name escapes me, was nice to talk with. I mentioned my good experience at Lexington Toyota to someone at work. He said that he for decades had traveled a long distance to do his car business there, because it is a great place to handle your auto needs. The people at Lexington Toyota make you feel like they are people you know. They are the first place I would go in the future for a Toyota.
Completely satisfied! Beyond Satisfied! The second I opened the door I was greeted by a friendly woman at the door, she offered me coffee or water , which I gladly accepted. Paul Lafortune had us sign all paper work, quick and courteous. Explained everything well. Our sales consultant Nick Lamonakis was extremely thorough , he went over and beyond car set up, was a ... pleasurable experience. Kevin McCarthy the Certified Sales Manager was Professional and intelligent, made sure things were running smoothly and quickly, Kevin is the reason we go to Toyota of Lexington. we also had our other Toyota highlander serviced the same day and Matt Cena took care of us, he was so caring and helpful. Wouldn't do business any where else. Toyota of Lexington makes you feel like family and that makes me want to go back again and again.
Bill Dorfman, a great sales consultant put me into my 3rd car at Lexington Toyota. I love it there. The staff are amazing. Will always stay with Lexington Toyota!
I recently leased a new Toyota Highlander from Lexington Toyota and can't say enough about how straightforward and easy the process was with them. After speaking with a couple of other dealers (who I won't name), I got fed up with the games and decided to try truecar.com. Within hours, I received an amazing quote from Lexington Toyota via email!!! After ...er receiving the quote I got sick with strep throat so days went by before I set up an appointment to go into the dealership. I was sure that they were going to pull the quote given the amount of time that had passed since the original email quote. But to my surprise they honored the quote and gave me a great price on my trade-in. I was in the dealership for no more than an hour. They were incredibly efficient and easy going at the same time. It was hands down one of the best experiences I had leasing a car. I am now looking into leasing a Rav4 with them because it was such a great experience.
My first interaction with this dealership was through a charity they support, "Christmas in the City". So, why not see them about a car? I dealt with Bill Dorfman who was informative and very low key. I saw a few other cars at other dealerships, but found myself back at Lexington mainly due to the service. And the car. I love the car.
We've had our cars serviced at Lexington Toyota for 15+ years. I've just bought a car from them. So we have some experience with the dealership. Two stories about recent positive experiences there: 1) The exclamation point warning light came on on my wife's Solara. If you look in the manual, it basically says if this light comes on, stop driving. My wife told me the ... tire pressures were OK, so I figured maybe the sensors were bad or something else complicated had happened. I called Lexington Toyota's service department. They didn't have any openings for a few days, but said if I could leave it with them and had some flexibility, they'd get it looked at as soon as they could. They gave me a heads up that there would be a diagnostic fee...something around $100. I was glad to get the car looked at so quickly, so I took it in. A few hours later, I got a call. Chris (or maybe Bruce...I've worked with both) said that in fact, the tires were all under-inflated, and that had triggered the warning light. They also said they weren't going to charge me "for air." Summary: they fit me into their booked up day, gave me a ride in their swanky shuttle van, fixed my problem, didn't point out that I was stupid not to check the pressures myself, and charged me nothing, not even the diagnostic fee they'd told me they would charge. Winner winner chicken dinner. I'm sure doing business that way costs them a few bucks short term, but it also makes customers like me very happy, and less likely to take my car to any of their many local competitors. 2) I just bought a '15 Highlander from Bill Dorfman. It was a very pleasant experience. Bill knows his stuff, and he obviously loves talking about and demonstrating all the cool features of cars. If you're used to high-pressure tactics at other dealership, you might think Bill doesn't want your business. He's just a laid back guy. Which I like. He didn't badger me. I don't think he ever initiated an email or phone call. But he was responsive when I did. I made an offer over email. He gave me a reasonable counter offer over the phone, and the deal was done. He probably spent 30 minutes with me in the car, showing me all the cool features and helping set everything up. No hard sell on extended warranties or paint protection. I'd be happy to work with Bill again. I think it's important to remember that Lexington Toyota is a fairly small shop. If you care a lot about amenities in the waiting area or having dozens of sales folks tripping over each other to get to you, you might want to try a different dealership. But if you want to be treated well by nice folks who respect your time and know what they're talking about, Lexington Toyota is great."
I've been a Lexington goon Toyota service customer for many years. Two weeks ago, I walked into the Sales depth looking to replace my 14 year old Highlander. Bill Dorfman knew the Highlander inside and out. He was easygoing, easy to work with, and overall it was a great experience!
We've had our cars (a Highlander, a Solara, and before that an Avalon) serviced at Lexington Toyota for years. They always take great care of us. When it came time to replace my Highlander, Lexington Toyota was the natural place to start looking. I worked with Bill Dorfman, who I found to be friendly, helpful, professional, easygoing, and extremely knowledgeable ... about Toyotas. He sold me a great car at a great price, with none of the annoying high pressure tactics you run into at some dealerships. I'm very happy with my car, and completely satisfied with the buying process.
My wife and I were looking for a new Toyota RAV4 to lease. Toyota had a good incentive deal going on in Nov (2016) to lease a Hybrid at essentially the same cost as a regular RAV4. I started looking around at the various Toyota dealer websites as to what was available for color and options that we wanted and found two dealerships that had what we wanted. Lexington ...ton Toyota, (specifically Bill Dorfman) provided me everything I needed to make a decision via email. The other dealership was not so forthcoming and, as a result, did not end up in the running for our business. In email exchanges over a few hours, we basically agreed on the terms and I put a down payment before we even walked through the door at the dealership that evening to sign the lease. Bill provided me, the very first time, a very good deal. I have not had that type of experience with other (even Toyota) dealerships. He won our business, our service (we have a 40 minute trip to the dealership) and our confidence. I can only highly recommend Bill and Lexington Toyota if you want a stress free car purchasing or leasing experience.
I recently bought a new car at Lexington Toyota. Bill Dorfman was my salesperson. He was highly knowledgable and made the transaction very easy. I highly recommend Bill at Lexington Toyota.
My car of 8 years was in need of an upgrade, so I walked into Lexington Toyota, knowing exactly what I wanted. A 4Runner. Bill showed me a few models, which further solidified my decision. We reached the price I wanted in almost no time, without the uncomfortable haggling over price that can delay jumping into a new car by days if not weeks. He located the color and ... and model I wanted, gave me a thorough rundown and tutorial of all the features, and I was driving off the lot in about a week and a half, ecstatic with my new truck!
From the first time we walked in to driving away with our new leased Prius was a total of 9 days, and that felt like just the right amount of time. Ed Donovan's low-key approach was just what we were looking for, and the leisurely pace at which we proceeded was very comfortable for us. He was helpful but never pushy, attentive but not pressuring - that's a ... great model for other salespeople to emulate. When it came time to do all the paperwork and pick up the car, Ed was unfortunately ill, but his colleague Bill stepped up and walked me through the procedure and an introduction to the car's operation that was friendly and effiicient. As an added bonus, the terms of the lease itself are also perfectly satisfactory.
Bill Dorfman made buying a pre-owned Camry an easy experience. He was very knowledgeable about the features and steered me in the direction of a car with better-value. He also appreciated my concern that I buy the safest car possible for my teenage daughter. Overall, I've been extremely happy with Lexington Toyota as a dealership. I leased a RAV4 from them in May ... May and I service my cars there. It's nice to be able to shop local and trust you are getting the best deal possible!
At Lexington Toyota, we take the stress out of buying or servicing a vehicle. Family owned since 1977, we have created an upfront and honest environment where we strive to give our customers the best customer service in the area. We have a large inventory of Toyota vehicles from all of your favorites like the Highlander, Camry, Corolla, RAV4 and Prius and we will work with you to find your perfect match, whatever that may be.
Not only can we assist you in purchasing your next vehicle but we offer a long list of available services from oil changes, brake repair, major repairs and more. Located in Lexington, however we serve all of the surrounding cities and towns including Winchester, Arlington, Bedford, Burlington, Lincoln, and Medford. We offer our customers quality service done by Toyota Certified Technicians and a large inventory of new Toyota’s, as well as an extensive inventory of Toyota Certified Used Vehicles (TCUV). So, the next time you need service or are in the market for a new or used vehicle, think of Lexington Toyota, where we treat you as family and where you will actually have a good time buying a car!